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Please send email from an address you check regularly so we can reply. We aim to respond to genuine enquiries in a reasonable timeframe, though response times may be longer during busy periods or public holidays. We do not provide telephone support for this guide site and we do not list a physical office address here because editorial correspondence is handled electronically.
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Typical Enquiry Topics
Guide content and accuracy. If an article describes a feature that no longer appears on Mega Casino, let us know which page and what you observed. We update guides when we become aware of material changes, but promotional terms and game lists can shift frequently on the operator side.
Login, payments and bonuses on Mega Casino. These matters are handled by the casino operator, not by mega-casinos-ie.com. Use Mega Casino live chat or the help section on the official platform for password resets, deposit failures, withdrawal status and bonus eligibility. Have your registered email and any reference numbers ready when you contact them.
Responsible gambling and self-exclusion. If you need to limit or stop play, use the tools in your Mega Casino account and read our responsible gambling page for Irish support organisations. We can point you to public resources, but we cannot apply limits on your behalf at the operator.
Privacy and data rights. To access, correct or delete personal data we hold from your contact with this site, email [email protected] with "Privacy request" in the subject line. See the privacy policy for full details of your rights under Irish and EU law.
What We Cannot Help With
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